Privacy policy.

This Privacy Policy sets out the commitment of Crystal Cherie Glavocich trading as Fit Mama (ABN 46 676 362 317) ("Fit Mama", "we", "us") to protect the privacy of personal information we collect about you, including through this website (the "Website"), as well as through our other business operations or directly from you.

Please read this Privacy Policy carefully and contact us using the details set out below if you have any questions.
By providing us with personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy, that you have read and accepted it, and that you consent to the collection, use, holding and disclosure of your personal information as outlined.

If you don’t want to provide personal information to us, then you don’t have to—however, this may affect your use of this website.

1. TYPES OF PERSONAL INFORMATION WE COLLECT We may collect the following types of personal information:

  • Identity data (e.g. your name and username or similar identifier);

  • Contact data (e.g. your email address and phone number);

  • Technical data (e.g. your IP address, browser type and version, time zone setting, and the technology you use to access our website);

  • Profile data (e.g. your preferences, feedback, and survey responses);

  • Usage data (e.g. how you use our website, products, and services);

  • Marketing and communication data (e.g. your preferences for receiving marketing and communication).

If you’re a customer and would like to deal with us anonymously or use a pseudonym, you are welcome to do so.

2. HOW WE COLLECT PERSONAL INFORMATION We collect your personal information directly from you when you:

  • Make an enquiry with us (via phone, email, or contact form);

  • Purchase a product or service;

  • Sign up to our mailing list or newsletter;

  • Join a waitlist or complete an application form;

  • Download a lead magnet or opt in via an email sign-up form;

  • Submit forms via META (Facebook or Instagram) ads.

We may also collect personal information from your use of our website or via cookies and similar technologies (e.g. Facebook Pixel, Google Analytics).

We also use Facebook Lead Forms for advertising purposes. When you interact with our ads, you may be asked to submit personal information such as your name and email directly through the Facebook platform. This information is collected and stored securely and used only for the purposes outlined in this policy. You will always have the option to unsubscribe or request deletion of your information.

Where we receive personal information from third parties, we will protect it as set out in this policy.

We will destroy or de-identify unlawfully or unfairly collected information.

3. WHY WE COLLECT, HOLD, USE AND DISCLOSE PERSONAL INFORMATION We collect and use your information for purposes including:

  • To contact and communicate with you;

  • To deliver products and services;

  • For customer record-keeping;

  • For marketing, including remarketing and targeted advertising;

  • For internal reporting and analytics;

  • To meet legal obligations.

We may disclose information to third parties who assist in providing services or support our operations. These parties are expected to uphold privacy protections similar to this policy.

We do not sell your personal information.

We comply with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and where applicable, international privacy regulations such as the GDPR.

4. USE OF COOKIES Cookies are small text files that assist in enhancing your browsing experience and storing your preferences. Cookies help us improve website usability and security. Third-party cookies may also be used for advertising.

5. LINKS TO OTHER SITES Our site may include links to external websites. This Privacy Policy only applies to our site—we are not responsible for the privacy practices of other sites.

6. ACCESSING, CORRECTING OR DELETING YOUR INFORMATION You can:

  • Request access to personal data we hold;

  • Request correction of any incorrect or outdated information;

  • Request deletion of your information (subject to backups and residual records).

Please contact us via the details below for any of the above.

We retain your personal information only as long as necessary to fulfill the purpose for which it was collected, or as required by law. Any international transfers of your information will be subject to safeguards that ensure your privacy rights are protected.

7. HOW WE KEEP YOUR INFORMATION SECURE We take steps to protect your personal information, including:

  • SSL encryption on our website;

  • Secure device and password protection;

  • Antivirus and firewall protection;

  • Access restricted to authorised personnel only;

  • Secure storage of hard copies;

  • Secure cloud data storage;

  • Private environments for personal discussions.

While we aim to protect your data, no system is 100% secure. If a breach occurs, we will notify you in accordance with Australian law.

We may use trusted third-party platforms such as Stripe, MailerLite, Google Analytics, or Facebook Ads Manager to support service delivery and communications. These services are selected for their secure handling of data and commitment to privacy compliance.

8. COMPLAINTS ABOUT PRIVACY If you believe your privacy has been breached, please contact us using the details below. You may also contact the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

9. UNSUBSCRIBE OR OPT OUT You may opt out of our emails at any time using the “Unsubscribe” button in our communications.

To opt out of targeted advertising, you can also:

  • Adjust your browser settings to block cookies;

  • Visit www.aboutads.info/choices or similar services.

10. CHANGES TO THIS POLICY This Privacy Policy may be updated at any time by publishing a new version on our website.

11. CONTACT DETAILS For any questions, corrections, or requests: 📧 hello@fitmama.com.au

Last updated: 18 April 2025